We switched to Interconnekt after four years with an MSP we couldn't reach on weekends. Two days in, we had a human on the end of the phone, fixing things we'd stopped asking anyone to fix. The difference is the entire business.
Managed IT
that actually
manages itself.
We look after IT for Melbourne SMBs the way we’d look after our own - with transparent pricing, published performance, and a team that answers the phone.
What our clients actually say.
Unedited. Collected with consent. Attributed to real customers - because the alternative is LinkedIn-voice “testimonials” no one believes.
Everything an MSP should do.
Nothing it shouldn’t.
Eight service lines, priced in public, delivered by the same team that answers the phone when something breaks.
Managed IT
Responsive helpdesk, endpoint management, licensing, backup, and vendor coordination. One number when anything breaks - with a co-managed option for teams that have in-house IT.
Learn moreCyber Security
Managed MDR, email and endpoint security, security awareness training, and incident response - delivered through vetted partner platforms. Built for SMBs who can't afford an incident.
Learn moreSecurity Assessments
Vulnerability scans, Microsoft 365 audits, security posture reviews, and dark web exposure checks. Know where you stand before an attacker does - with a remediation plan you can actually act on.
Learn moreCompliance
Roadmap, remediation, and ongoing attestation against the CIS Critical Security Controls and the Australian Essential Eight. Frameworks that actually get implemented, not just referenced.
Learn moreCloud & Infrastructure
ConnektCloud Azure hosting, managed backup, disaster recovery, and server management - with Microsoft 365 platform administration built in. Azure-native, backed by Microsoft partner credits.
Learn moreNetwork & Comms
Business connectivity, managed UniFi Wi-Fi, firewalls, Teams Phone, Teams Rooms, meeting room AV, and collaboration tooling. UniFi networks and Teams voice - managed as one.
Learn moreAI
Microsoft 365 Copilot deployment, AI governance policies, enablement workshops, and practical AI workflow consulting. Copilot for your business, governed properly.
Learn moreStrategic Advisory
IT roadmap, budgeting, and board-level reporting. Security strategy and technology governance - vCIO and vCISO capability without the head count.
Learn moreThree tiers. Clear inclusions.
No discovery call required.
Choose based on where the business is today. Grow into the next tier when it does. Prices published when confirmed.
For teams of 5–100. Straightforward pricing. Services that grow with you.
Essential
The baseline.Managed IT without the filler - for teams who need reliable tech and a team that picks up the phone.
Core
Most chosen.Everything in Essential plus the security layer most SMBs now need. Built for businesses where a cyber incident would be a very bad month.
Growth
Scaling seriously.For SMBs past 20 people with real compliance obligations. Adds Essential Eight, CIS, quarterly assessments, and vCIO advisory.
Full feature breakdown
Expand each category to see exactly what’s included in every tier. Hover the i icons for more detail.
Support & operations
8 featuresThe day-to-day service desk, endpoint management, and coordination layer.
Support & operations
8 featuresThe day-to-day service desk, endpoint management, and coordination layer.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Responsive helpdesk | |||
| After-hours emergency support | |||
| P1 response SLA | 30 min | 15 min | 5 min |
| Endpoint management & patching | |||
| Microsoft 365 administration | |||
| Vendor coordination | |||
| Asset lifecycle management | |||
| Dedicated account engineer |
- Responsive helpdeskEssentialCoreGrowth
- After-hours emergency supportEssentialCoreGrowth
- P1 response SLA30 minEssential15 minCore5 minGrowth
- Endpoint management & patchingEssentialCoreGrowth
- Microsoft 365 administrationEssentialCoreGrowth
- Vendor coordinationEssentialCoreGrowth
- Asset lifecycle managementEssentialCoreGrowth
- Dedicated account engineerEssentialCoreGrowth
Security
7 featuresDetection, response, and ongoing protection across identity, endpoint, and email.
Security
7 featuresDetection, response, and ongoing protection across identity, endpoint, and email.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Microsoft 365 security baseline | |||
| Managed MDR | |||
| Email & endpoint security | |||
| Security awareness training | |||
| Dark web credential monitoring | |||
| Incident response on retainer | |||
| Quarterly security assessments |
- Microsoft 365 security baselineEssentialCoreGrowth
- Managed MDREssentialCoreGrowth
- Email & endpoint securityEssentialCoreGrowth
- Security awareness trainingEssentialCoreGrowth
- Dark web credential monitoringEssentialCoreGrowth
- Incident response on retainerEssentialCoreGrowth
- Quarterly security assessmentsEssentialCoreGrowth
Cloud & infrastructure
4 featuresBackup, disaster recovery, and managed Microsoft cloud platform.
Cloud & infrastructure
4 featuresBackup, disaster recovery, and managed Microsoft cloud platform.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Managed backup & recovery | |||
| ConnektCloud Azure hosting | |||
| Disaster recovery plan | |||
| Documented runbooks |
- Managed backup & recoveryEssentialCoreGrowth
- ConnektCloud Azure hostingEssentialCoreGrowth
- Disaster recovery planEssentialCoreGrowth
- Documented runbooksEssentialCoreGrowth
Network & collaboration
4 featuresConnectivity, managed networks, and Microsoft Teams voice.
Network & collaboration
4 featuresConnectivity, managed networks, and Microsoft Teams voice.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Managed UniFi networks | |||
| Managed firewalls | |||
| Teams Phone administration | |||
| Teams Rooms & meeting room AV |
- Managed UniFi networksEssentialCoreGrowth
- Managed firewallsEssentialCoreGrowth
- Teams Phone administrationEssentialCoreGrowth
- Teams Rooms & meeting room AVEssentialCoreGrowth
Compliance & governance
4 featuresCIS Critical Security Controls and Australian Essential Eight.
Compliance & governance
4 featuresCIS Critical Security Controls and Australian Essential Eight.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Essential Eight baseline (ML1) | |||
| Essential Eight ML2 | |||
| CIS Critical Security Controls | |||
| Quarterly compliance reporting |
- Essential Eight baseline (ML1)EssentialCoreGrowth
- Essential Eight ML2EssentialCoreGrowth
- CIS Critical Security ControlsEssentialCoreGrowth
- Quarterly compliance reportingEssentialCoreGrowth
Strategic advisory
4 featuresRoadmap, budgeting, and strategic guidance.
Strategic advisory
4 featuresRoadmap, budgeting, and strategic guidance.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Monthly health & performance reports | |||
| Quarterly business review | |||
| vCIO strategy sessions | |||
| Technology roadmap & budget |
- Monthly health & performance reportsEssentialCoreGrowth
- Quarterly business reviewEssentialCoreGrowth
- vCIO strategy sessionsEssentialCoreGrowth
- Technology roadmap & budgetEssentialCoreGrowth
Writing that actually helps.
Field notes, opinions, and checklists we’d want to read ourselves. No thought-leadership fluff, no sales-funnel content.
Why we publish our prices (and most MSPs don't)
The argument for transparent pricing, the objections we get, and the customers it brings - unfiltered. A post we've been threatening to write for two years.
UniFi vs Cisco Meraki for small offices: what we actually deploy
We've deployed both in meaningful quantities. Here's the honest head-to-head - licensing, reliability, and what breaks when you're trying to sleep.
The three questions every MSP contract should answer clearly
If your MSP's contract doesn't answer these three questions inside two minutes of reading, it's the contract - not the service - that's going to hurt you.
Leave the MSP that doesn’t pick up.
Tell us what your current setup looks like. We’ll send back a quote, a transition plan, and a firm date you’d be onboarded - within 48 hours.
- Response
- Within 48 hours
- Format
- Written quote
- Discovery call
- Not required
- Contracts
- No lock-in terms
