Interconnekt
Melbourne · Since 2003

Managed IT
that actually
manages itself.

We look after IT for Melbourne SMBs the way we’d look after our own - with transparent pricing, published performance, and a team that answers the phone.

Testimonials

What our clients actually say.

Unedited. Collected with consent. Attributed to real customers - because the alternative is LinkedIn-voice “testimonials” no one believes.

We switched to Interconnekt after four years with an MSP we couldn't reach on weekends. Two days in, we had a human on the end of the phone, fixing things we'd stopped asking anyone to fix. The difference is the entire business.
Helena Reeves
Operations Director · Hartley & Reid Architects
They published their prices on the website. That alone put them above every other MSP we'd spoken to - you could tell what we'd be paying before we'd even booked the call. Then the service turned out to match the transparency.
Dr. Marcus Chen
Managing Partner · Chen & Associates Medical
I stopped being the de-facto IT person for our team of 34 the day Interconnekt onboarded us. They handle everything I used to spend my Fridays on, and I actually understand what I'm paying for each month.
Priya Raman
CFO · Verdane Capital
We hired an MSP expecting to manage them like a vendor. Two years in, they feel more like an extension of the team. They turn up to ops reviews, they know our roadmap, and they call me before things become a problem.
Tom Whitaker
Founder · forge.studio
The Essential Eight was a box-ticking exercise for our previous provider. Interconnekt actually implemented it. We passed our first customer security audit in under six weeks - something that had been blocking a major deal for a year.
Rebecca Marsh
IT Manager · Northpoint Logistics
Everyone promises fast response times. Interconnekt is the only MSP we've had whose average response time is actually published, goes down every quarter, and isn't a number someone made up in a pitch deck.
James O'Brien
Practice Manager · Lantern Legal
Services

Everything an MSP should do.
Nothing it shouldn’t.

Eight service lines, priced in public, delivered by the same team that answers the phone when something breaks.

Managed IT

Responsive helpdesk, endpoint management, licensing, backup, and vendor coordination. One number when anything breaks - with a co-managed option for teams that have in-house IT.

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Cyber Security

Managed MDR, email and endpoint security, security awareness training, and incident response - delivered through vetted partner platforms. Built for SMBs who can't afford an incident.

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Security Assessments

Vulnerability scans, Microsoft 365 audits, security posture reviews, and dark web exposure checks. Know where you stand before an attacker does - with a remediation plan you can actually act on.

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Compliance

Roadmap, remediation, and ongoing attestation against the CIS Critical Security Controls and the Australian Essential Eight. Frameworks that actually get implemented, not just referenced.

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Cloud & Infrastructure

ConnektCloud Azure hosting, managed backup, disaster recovery, and server management - with Microsoft 365 platform administration built in. Azure-native, backed by Microsoft partner credits.

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Network & Comms

Business connectivity, managed UniFi Wi-Fi, firewalls, Teams Phone, Teams Rooms, meeting room AV, and collaboration tooling. UniFi networks and Teams voice - managed as one.

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AI

Microsoft 365 Copilot deployment, AI governance policies, enablement workshops, and practical AI workflow consulting. Copilot for your business, governed properly.

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Strategic Advisory

IT roadmap, budgeting, and board-level reporting. Security strategy and technology governance - vCIO and vCISO capability without the head count.

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Pricing

Three tiers. Clear inclusions.
No discovery call required.

Choose based on where the business is today. Grow into the next tier when it does. Prices published when confirmed.

For teams of 5–100. Straightforward pricing. Services that grow with you.

Essential

The baseline.

Managed IT without the filler - for teams who need reliable tech and a team that picks up the phone.

-Pricing on request

Growth

Scaling seriously.

For SMBs past 20 people with real compliance obligations. Adds Essential Eight, CIS, quarterly assessments, and vCIO advisory.

-Pricing on request
Compare inclusions

Full feature breakdown

Expand each category to see exactly what’s included in every tier. Hover the i icons for more detail.

Support & operations

8 features

The day-to-day service desk, endpoint management, and coordination layer.

  • Responsive helpdesk
    EssentialCoreGrowth
  • After-hours emergency support
    EssentialCoreGrowth
  • P1 response SLA
    30 minEssential15 minCore5 minGrowth
  • Endpoint management & patching
    EssentialCoreGrowth
  • Microsoft 365 administration
    EssentialCoreGrowth
  • Vendor coordination
    EssentialCoreGrowth
  • Asset lifecycle management
    EssentialCoreGrowth
  • Dedicated account engineer
    EssentialCoreGrowth

Security

7 features

Detection, response, and ongoing protection across identity, endpoint, and email.

  • Microsoft 365 security baseline
    EssentialCoreGrowth
  • Managed MDR
    EssentialCoreGrowth
  • Email & endpoint security
    EssentialCoreGrowth
  • Security awareness training
    EssentialCoreGrowth
  • Dark web credential monitoring
    EssentialCoreGrowth
  • Incident response on retainer
    EssentialCoreGrowth
  • Quarterly security assessments
    EssentialCoreGrowth

Cloud & infrastructure

4 features

Backup, disaster recovery, and managed Microsoft cloud platform.

  • Managed backup & recovery
    EssentialCoreGrowth
  • ConnektCloud Azure hosting
    EssentialCoreGrowth
  • Disaster recovery plan
    EssentialCoreGrowth
  • Documented runbooks
    EssentialCoreGrowth

Network & collaboration

4 features

Connectivity, managed networks, and Microsoft Teams voice.

  • Managed UniFi networks
    EssentialCoreGrowth
  • Managed firewalls
    EssentialCoreGrowth
  • Teams Phone administration
    EssentialCoreGrowth
  • Teams Rooms & meeting room AV
    EssentialCoreGrowth

Compliance & governance

4 features

CIS Critical Security Controls and Australian Essential Eight.

  • Essential Eight baseline (ML1)
    EssentialCoreGrowth
  • Essential Eight ML2
    EssentialCoreGrowth
  • CIS Critical Security Controls
    EssentialCoreGrowth
  • Quarterly compliance reporting
    EssentialCoreGrowth

Strategic advisory

4 features

Roadmap, budgeting, and strategic guidance.

  • Monthly health & performance reports
    EssentialCoreGrowth
  • Quarterly business review
    EssentialCoreGrowth
  • vCIO strategy sessions
    EssentialCoreGrowth
  • Technology roadmap & budget
    EssentialCoreGrowth
From the blog

Writing that actually helps.

Field notes, opinions, and checklists we’d want to read ourselves. No thought-leadership fluff, no sales-funnel content.

View all posts
Opinion
4 min read

Why we publish our prices (and most MSPs don't)

The argument for transparent pricing, the objections we get, and the customers it brings - unfiltered. A post we've been threatening to write for two years.

Joel Kino
Ready when you are

Leave the MSP that doesn’t pick up.

Tell us what your current setup looks like. We’ll send back a quote, a transition plan, and a firm date you’d be onboarded - within 48 hours.

Response
Within 48 hours
Format
Written quote
Discovery call
Not required
Contracts
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We’ll respond within 48 business hours. No spam, ever.