All systems operational.

Last checked Sat, 9 May 2026, 8:22 pm · Melbourne time

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Services

Platform & integration status

7-day uptime

Customer-facing

Helpdesk & phone support
Inbound phone, ticket submission, after-hours on-call.
100.00%
Operational
Client portal
portal.interconnekt.com.au - ticket submission and asset views.
99.99%
Operational

Internal platforms

RMM platform
Endpoint management, remote access, and patching platform.
99.98%
Operational
PSA & ticketing
HaloPSA - ticket lifecycle, SLA tracking, billing.
100.00%
Operational
Documentation platform
IT Glue / Hudu - customer environment documentation.
100.00%
Operational
Backup infrastructure
Backup jobs, restore validation, and offsite replication.
99.95%
Operational
ConnektCloud (Azure hosting)
Customer Azure workloads under our management.
99.97%
Operational

Integrations

Microsoft 365 dependencies
Tracks Microsoft's upstream status - Exchange Online, Teams, SharePoint, Entra ID.
99.92%
Operational
Carrier connectivity
Business-grade internet carriers we resell and co-manage.
99.90%
Operational

Incident history

Resolved incidents

Everything that’s broken in the last 90 days - with timelines, causes, and resolution notes.

Minor18 Mar, 8:24 am2h 28m

Intermittent Entra ID sign-in delays (upstream Microsoft)

Resolved·18 Mar, 10:52 am
Microsoft resolved the upstream Entra ID latency issue. All customer sign-ins back to normal.
Monitoring·18 Mar, 9:15 am
Microsoft has acknowledged the issue under their incident ID EX2026-031801. We're monitoring and will update when resolved.
Investigating·18 Mar, 8:24 am
Several customers reporting slow Microsoft 365 sign-ins. Investigating - likely upstream Microsoft issue.

Minor4 Feb, 10:15 pm43m

Brief helpdesk phone outage during carrier maintenance

Resolved·4 Feb, 10:58 pm
Voice path restored. Emergency line remained available throughout; no missed tickets.
Investigating·4 Feb, 10:15 pm
Inbound helpdesk number briefly unreachable due to unscheduled carrier maintenance. Emergency mobile remained available.

How this status page works

We publish status for the platforms our customers depend on - our helpdesk, RMM, ticketing, documentation, and the upstream integrations we operate through. Uptime is measured on a rolling 7-day window. For incidents affecting a specific customer environment, please raise a ticket via the client portal rather than using this page.