How we handle your information.

Interconnekt Pty Ltd (ACN 005 818 922) (“Interconnekt”, “we”, “us”, “our”) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy describes how we collect, use, hold, and disclose personal information about individuals who visit this website or interact with our business.

What we collect

We only collect personal information that is reasonably necessary for our business activities. The categories we collect are:

• Contact information (name, email, phone, company) when you submit a ticket through our HaloPSA self-service portal embedded on the contact page, book a consultation, subscribe to our newsletter, or email us directly.
• Email address when you subscribe to our newsletter or blog post notifications. We record the timestamp of your subscription and confirmation for compliance purposes.
• Technical information automatically recorded by our hosting provider and analytics tools - IP address, browser type, pages visited, referring URL. This is aggregated and not used to personally identify individual visitors beyond security monitoring.
• Business contact information of individuals at organisations we work with or communicate with in the course of providing managed IT services.

Why we collect it

• To respond to your inquiries and deliver services you request.
• To send you the newsletter you subscribed to, and to send individual blog posts if you opted in for those.
• To operate, secure, and improve this website.
• To meet our legal and contractual obligations.
• To contact existing customers about their services, billing, and related operational matters.

Who we share it with

We do not sell personal information. We share it only with processors who help us run the services you interact with, and only to the extent necessary:

• Microsoft Azure (hosting, storage, logs) - Australia-based data centres where possible.
• Sanity (content management) - United States and EU.
• Resend (newsletter delivery) - United States.
• Plausible Analytics (privacy-focused web analytics) - European Union. Plausible does not use cookies and does not collect personally identifiable information.
• HaloPSA (ticketing, embedded on our contact page) - United Kingdom.
• Microsoft 365 (email, document storage) - Australia.
• Professional advisers (accountants, auditors, lawyers) and government agencies where required by law.

Transfer of personal information to overseas processors is covered by Australian Privacy Principle 8. By using our services or subscribing to our communications, you consent to this transfer.

How we protect it

• Credentials and API keys are stored in Azure Key Vault, never in application code or configuration files.
• Server-to-server access uses Azure managed identity wherever possible, eliminating shared secrets.
• All traffic to and from this site is encrypted in transit via TLS 1.2+.
• Storage at rest uses provider-level encryption (Azure Storage Service Encryption, Sanity Content Lake encryption, Resend encrypted storage).
• Access to personal information is restricted to Interconnekt staff on a need-to-know basis.

How long we keep it

We retain personal information only for as long as required for the purposes it was collected, or as required by law (for example, accounting records are retained for seven years under the Corporations Act).

• Newsletter subscribers - until you unsubscribe. After unsubscribe, we retain a suppression record (email hash only) for 12 months to prevent accidental re-subscription via imported lists.
• Contact form submissions - retained in HaloPSA for the life of the ticket plus 12 months, or longer if the matter is ongoing.
• Server logs - retained for 90 days, then aggregated.

Your rights

Under the Australian Privacy Principles you have the right to:

• Request access to the personal information we hold about you (APP 12).
• Request we correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13).
• Request we delete your personal information where we no longer need it for the purposes it was collected (subject to legal retention obligations).
• Opt out of marketing communications at any time. Newsletter emails include an unsubscribe link. You can also email privacy@interconnekt.com.au.

Cookies and tracking

We use Plausible Analytics, which is cookieless and does not personally identify visitors. We set one first-party cookie (or equivalent storage) to remember your theme preference (light or dark). We do not use advertising cookies, tracking pixels, or third-party cookies. More detail in our cookies policy.

Children

This website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us to remove it.

Changes to this policy

We may update this policy from time to time. The effective date at the top of the page reflects the most recent change. Material changes will be communicated via our newsletter if you are subscribed, or via a banner on this website.

Contact and complaints

If you have questions about this policy, or wish to exercise any of your rights above, email privacy@interconnekt.com.au or write to us at:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.