Responsive helpdesk
HaloPSA-backed ticketing, phone support, and a first-response SLA published on the pricing page. No shared mailbox triage.
Managed IT
Managed IT
We run the day-to-day so your team can run the business. Helpdesk that answers the phone, endpoints that stay patched, licences that don't lapse, and a single point of accountability across every vendor you work with.
Next step
Ready to scope Managed IT for your business?
What’s included
Scope that’s actually defined.
Every inclusion below is documented, delivered, and renewable under our standard agreement. No surprise scope. No silent exclusions.
Endpoint management
NinjaOne RMM for Windows and macOS - patching, monitoring, and remote remediation with an audit trail you can hand an insurer.
Microsoft 365 administration
Entra ID, Exchange Online, SharePoint, and Teams - tenant administration done as part of the base managed service.
Backup and recovery
Daily backups for endpoints and Microsoft 365. Restore tests run quarterly, not after an incident.
Licensing management
Microsoft CSP, Adobe, Atlassian, vendor renewals - we track every licence so you don't pay for seats you don't use.
Vendor coordination
One call for internet outages, printer drama, or a vendor portal that's locked you out. We own the problem to resolution.
Frequently asked
The questions we get most.
Can we keep our in-house IT person?
Yes. Our co-managed model is built for exactly this - you keep your internal IT lead for the strategic, customer-facing work, and we handle helpdesk escalation, after-hours support, and the infrastructure that wakes people up at 3am.
What does response time actually look like?
Our published SLA is a 15-minute first response on P1 incidents during business hours and a 30-minute response on the after-hours on-call rotation. Every ticket is acknowledged by a human - not an autoresponder.
Do we need to change any of our existing vendors?
Usually no. We work with your existing internet carrier, hardware vendors, and line-of-business software suppliers. We'll recommend changes only where something's actively costing you money or performance.
Related services
All servicesUsually bundled with managed it
Cyber Security
Managed MDR, email and endpoint security, security awareness training, and incident response - delivered through vetted partner platforms. Built for SMBs who can't afford an incident.
Learn moreCloud & Infrastructure
ConnektCloud Azure hosting, managed backup, disaster recovery, and server management - with Microsoft 365 platform administration built in. Azure-native, backed by Microsoft partner credits.
Learn moreStrategic Advisory
IT roadmap, budgeting, and board-level reporting. Security strategy and technology governance - vCIO and vCISO capability without the head count.
Learn moreReady when you are
Leave the MSP that doesn’t pick up.
Tell us what your current setup looks like. We’ll send back a quote, a transition plan, and a firm date you’d be onboarded - within 48 hours.
- Response
- Within 48 hours
- Format
- Written quote
- Discovery call
- Not required
- Contracts
- No lock-in terms